Shipping policy
Shipping Policy
At **IMEI Repair Server** (https://imeirepairserver.store/), we are committed to delivering your orders promptly and securely, no matter where you are in the world. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping methods, fees, and international shipping guidelines. Please read this policy carefully before placing an order.
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### **1. Shipping Locations**
We are based in the **United States** and ship **physical products** (e.g., phone flashing boxes, dongles, and repair tools) to customers **worldwide**.
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### **2. Shipping Methods and Delivery Times**
We offer the following shipping options for both domestic (USA) and international orders:
#### **Standard Shipping**
- **Delivery Time**:
- **USA**: 5-7 business days.
- **International**: 10-20 business days, depending on the destination.
- **Cost**: Calculated at checkout based on the product weight, size, and destination.
#### **Expedited Shipping**
- **Delivery Time**:
- **USA**: 2-3 business days.
- **International**: 5-10 business days, depending on the destination.
- **Cost**: Calculated at checkout based on the product weight, size, and destination.
#### **Free Shipping**
- Free shipping is available for eligible domestic (USA) orders over a specified amount. Check the product page or cart for details.
- Free shipping is not available for international orders.
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### **3. Order Processing Time**
- Orders are processed within **1-2 business days** after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
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### **4. Shipping Confirmation and Tracking**
- Once your order has been shipped, you will receive a **shipping confirmation email** with a tracking number.
- Use the tracking number to monitor your package’s delivery status on the carrier’s website.
- For international orders, tracking may be limited once the package leaves the USA.
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### **5. Shipping Fees**
- Shipping fees are calculated based on the product weight, size, shipping method, and delivery address.
- The shipping cost will be displayed at checkout before you complete your purchase.
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### **6. Customs, Duties, and Taxes**
- **International Customers**: Please note that your order may be subject to **customs duties, taxes**, or other fees imposed by your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
- We are not responsible for delays caused by customs clearance processes.
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### **7. Delays in Shipping**
While we strive to deliver your order on time, certain factors may cause delays, including:
- Incorrect or incomplete address information.
- Severe weather conditions or natural disasters.
- Customs clearance processes (for international orders).
- Carrier delays or logistical issues.
If your order is delayed, we will notify you via email and provide updates on the expected delivery date.
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### **8. Undeliverable or Returned Packages**
If a package is returned to us due to an **incorrect address**, **failed delivery attempts**, or **refusal by the recipient**, we will:
- Contact you to confirm the correct address and reship the package.
- Charge an additional shipping fee for reshipment.
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### **9. Lost or Stolen Packages**
- If your tracking information shows that your package was delivered but you have not received it, please contact your local post office or carrier first.
- If the package is confirmed lost or stolen, contact us at **info@imeirepairserver.store**, and we will assist you in resolving the issue.
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### **10. Damaged Packages**
If your package arrives damaged:
- Do not accept the delivery if possible.
- Contact us immediately at **info@imeirepairserver.store** with photos of the damaged package and product.
- We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
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### **11. Contact Us**
If you have any questions or concerns about our shipping policy, please contact us at:
**Email**: info@imeirepairserver.store
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**Thank you for choosing IMEI Repair Server. We are committed to providing you with a seamless and reliable shopping experience, no matter where you are in the world!**
