Refund policy
**Refund Policy**
At **IMEI Repair Server** (https://imeirepairserver.store/), we are committed to providing high-quality services and ensuring customer satisfaction. To protect both our customers and our business, we have established a clear and fair refund policy. Please read this policy carefully before purchasing any of our services. By using our services, you agree to the terms outlined below.
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### **1. 100% Money-Back Guarantee**
We offer a 100% money-back guarantee to ensure our customers feel confident in the services they purchase. This guarantee is designed to protect honest customers and provide assurance that the product or service they order will be delivered in good faith.
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### **2. IMEI Repair Services**
Before ordering our **IMEI Repair / Unlock Services**, please ensure the following requirements are met:
#### **Requirements Checklist**
- Your phone must **NOT** have any hardware damage.
- You must select the correct phone model from the list. If your model is not listed, contact us before proceeding.
- The phone must be on **factory firmware** (no custom ROMs).
- The Knox warranty status must be **0x0**.
- The device must **NOT** have a custom ROM, custom recovery, or be rooted.
- The MIPI device status must **NOT** be "fail."
- The bootloader must **NOT** be unlocked.
- The phone must **NOT** have any hardware-related signal or network issues.
- The phone should **NOT** be locked by device services, payment services, KG (Knox Guard), or MDM (Mobile Device Management).
#### **Refund Eligibility for IMEI Repairs**
- An IMEI repair service is refundable at any time **as long as the order is not in process**.
- Once the repair process has started, it **cannot be canceled**. Ensure you can wait up to 24 hours before purchasing the service.
#### **Non-Refundable Cases for IMEI Repairs**
- If the IMEI you provide is **bad or blacklisted**, no refund will be issued.
- The IMEI repair service is **single-use per device**. Once the process is initiated, it cannot be undone or repeated.
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### **3. Carrier Unlock Services**
Before ordering our **Network Unlock Services**, please ensure the following requirements are met:
#### **Requirements Checklist**
- Confirm that your phone is **locked**. No refund will be issued if your phone is already unlocked.
- Ensure your phone is **NOT blacklisted** or reported as **LOST** or **STOLEN**.
- Select the correct phone model from the list. If your model is not listed, contact us before proceeding.
- Provide the correct **IMEI number** and network details.
- Ensure the device is **NOT under contract**, **financed**, or at risk of being blacklisted.
#### **Refund Eligibility for Carrier Unlocks**
- A network unlock service is refundable at any time **as long as the order is not in process**.
- In rare cases, some services require two steps:
1. Reading the phone's secure information for submission to the server.
2. Writing the new information to the phone (e.g., the IMEI number).
- If the order has passed **Step 1**, it **cannot be canceled or refunded**.
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### **4. IMEI REPAIR SERVER Tool**
By downloading, accessing, installing, or using the **IMEI REPAIR SERVER software**, you agree to our **Terms of Use**, **Refund Policy**, and **Privacy Policy**.
#### **Refund Eligibility for Software**
- You are eligible for a **100% refund within 7 days of purchase** if:
- The order status is **NOT COMPLETE*** in our database.
- You contacted our support team, and they were unable to provide the full service you ordered.
#### **Non-Refundable Cases for Software**
- No refund will be issued if:
- The order status is **COMPLETE** in our database.
- You refuse help from our support team.
- The service was not purchased on the **imeirepairserver.store** website.
- The service was successfully used, and the order status indicates completion.
#### **Order Status Definitions**
- **NOT COMPLETE**: The software was not successfully used, or the customer did not complete the process.
- **COMPLETE**: The software was successfully used, and the service was provided as ordered.
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### **5. Usage Audit and Privacy**
Our software collects usage data, including:
- The client's PC information.
- Download and installation dates.
- Device verification using the serial number or IMEI provided.
- Successful use of the software.
This data is used for:
- Anti-piracy enforcement.
- Registration and authentication.
- Resolving contentious issues.
By using our software, you consent to this data collection as outlined in our **Privacy Policy**.
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### **6. Refund Process**
- Refunds are issued through the original payment method used at checkout.
- The refund amount does not include bank charges.
- Refunds cannot be sent to a different destination (e.g., another card or bank account).
- Refunds typically appear in your account within **1-10 business days**, depending on your bank.
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### **7. Partial Refunds**
We reserve the right to issue **partial refunds** in the following cases:
- **Unsupported Devices**: If you knowingly purchase a service for an unsupported device, we will deduct payment processing fees.
- **Intentional Misuse or Testing**: If we suspect a purchase was made solely for testing or non-valid reasons, we will deduct payment processing fees.
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### **8. Contact Us**
If you have any questions or concerns about our refund policy, please contact us at:
**Email**: info@imeirepairserver.store
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**Thank you for choosing IMEI Repair Server. We are dedicated to providing you with reliable and professional services.**
