Return policy
Return Policy for Physical Products
At **IMEI Repair Server** (https://imeirepairserver.store/), we strive to ensure your complete satisfaction with every purchase. This Return Policy applies to all **physical products** sold on our website, including phone flashing boxes, dongles, and other related tools for phone repair. Please read this policy carefully before making a purchase. By purchasing our products, you agree to the terms outlined below.
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### **1. Eligibility for Returns**
To be eligible for a return, the following conditions must be met:
- The product must be **unused, unopened, and in its original packaging**.
- The return request must be made within **14 days** of receiving the product.
- The product must be in the same condition as when it was shipped, with all accessories and documentation included.
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### **2. Non-Returnable Items**
The following items are **not eligible for return**:
- Products that have been **used, opened, or damaged** after delivery.
- Products with **missing accessories** or original packaging.
- Products purchased more than **14 days** ago.
- Products that are **specifically marked as non-returnable** on the product page.
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### **3. Return Process**
To initiate a return, follow these steps:
#### **Step 1: Contact Us**
- Email us at **info@imeirepairserver.store** within 14 days of receiving your order.
- Provide your **order number**, **product details**, and the reason for the return.
#### **Step 2: Receive Return Authorization**
- Our support team will review your request and provide a **Return Authorization (RA) number** if your return is approved.
- Do not ship the product back without an RA number, as it will not be accepted.
#### **Step 3: Package and Ship the Product**
- Securely pack the product in its original packaging, including all accessories and documentation.
- Include the **RA number** on the outside of the package.
- Ship the product to the address provided by our support team.
#### **Step 4: Refund or Replacement**
- Once we receive and inspect the returned product, we will process your refund or replacement within **7-10 business days**.
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### **4. Refund Policy**
- Refunds will be issued to the **original payment method** used during purchase.
- Shipping costs are **non-refundable**, unless the return is due to an error on our part (e.g., wrong product shipped).
- Refunds typically appear in your account within **1-10 business days**, depending on your bank or payment provider.
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### **5. Replacement Policy**
If you received a **defective or incorrect product**, we will gladly replace it at no additional cost. To request a replacement:
- Contact us within **14 days** of receiving the product.
- Provide your **order number**, **product details**, and photos or videos of the defect or incorrect item.
- Once approved, we will ship the replacement product as soon as possible.
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### **6. Damaged or Defective Products**
If your product arrives **damaged or defective**, please contact us immediately. We will provide a **prepaid return label** and expedite the replacement process.
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### **7. Shipping Costs for Returns**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped or defective item).
- We recommend using a **trackable shipping method** to ensure the product reaches us safely.
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### **8. Cancellation Policy**
- If you wish to cancel an order, contact us immediately.
- Orders can only be canceled if they have **not yet been shipped**.
- Once the order has been shipped, our standard return policy applies.
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### **9. Warranty Information**
Most of our physical products come with a **manufacturer’s warranty**. Please refer to the product documentation for warranty details. If you encounter any issues covered under warranty, contact us for assistance.
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### **10. Contact Us**
If you have any questions or concerns about our return policy, please contact us at:
**Email**: info@imeirepairserver.store
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**Thank you for choosing IMEI Repair Server. We are committed to providing you with high-quality products and exceptional customer service.**
